Final NPT event of 2009 held in London
The final NPT event of 2009 was held in London at the BT Showcase Suite, Newgate Street. Martin Clark (BT) welcomed everyone and gave a quick demonstration of Patient Reported Outcome Measures (PROMs) instruments used in supporting the Patient Experience.
Kim Corbett (DSSA Project Manager - South Central Strategic Health Authority) gave her view on what patient experience means to the NHS, the methods currently used to gather patient feedback and spoke about the need to proactively use the information collected to start.... “putting people at the heart of improvements”.
Liz McArthur (Alder Hey Children’s NHS Foundation Trust) once again outlined the reasons behind the development of the NPT, the need for a system that gives instant feedback and that is accessible to everyone regardless of age, disability and language. Galen Ives (Chairman – Priority Research Ltd) explained the advantages of the NPT, with emphasis on instant real time reporting and on its cost-benefits. He handed over to Richard Lindle (Project Developer - Priority Research Ltd) who gave a detailed demonstration of the NPT process; Design, Engage and Report, using the NPT web portal and the NPT Data Collection software. Galen concluded with a demonstration of a new reporting feature currently in development which automatically writes detailed text commentary to accompany the survey results reported by the instant charting function in the NPT.
Martin Clark returned to introduce the workshops, which once again helped attendees understand the challenges in obtaining patient feedback from children and young people, patients with complex needs, patients with severe learning difficulties, patients with Mental Healthcare requirements and patients who do not have English as their first language. Martin discussed the ‘real’ benefits of the NPT in helping staff deal easily with these challenges, before ending with a chance for everyone present to gain hands-on experience of using the NPT.
So that’s it for 2009. However, due to the positive response to these events we will be announcing further dates in the early part of 2010. Please keep an eye on www.nptoolkit.com for registration details once these dates are confirmed.
